Refunds & Complaints
Last updated: October 18, 2026
Refunds at a glance
| Product | When we refund |
|---|---|
| Full report | The report is delivered right after payment, with your consent — the right of withdrawal ends once it is delivered. We refund if the report was not delivered or does not work (complaint). |
| 5 or 15 reports | Within 14 days of purchase, if no credit from the pack has been used — full amount. |
| Premium 7 or 30 days | Within 14 days of purchase, but no later than the end of the Premium period. You pay for what you used — the higher of: the part of the price for the days used or $0.60 for each report opened with Premium (never more than the Premium price); we refund the rest. Example for 30-day Premium at $9.99: cancelling after 2 days without opening reports refunds $9.32, after opening 5 reports — $6.99. Premium ends with the refund. |
How to request a refund or withdraw
- Email support@dropledger.app from the address you used at checkout. Include your SteamID64, the purchase date and the product.
- We reply within 14 days. Refunds go back to the original payment method within 14 days.
- After a refund, access bought with that payment (report, unused credits, Premium) is removed.
Model withdrawal form
To: the Seller identified in section 1 of the Terms, email: support@dropledger.app
I hereby give notice that I withdraw from my contract for: [product] · concluded on: [date] · name: [ … ] · SteamID64: [ … ] · date: [ … ]
Using this form is optional — a plain email is enough.
Complaints
If a report is incomplete, does not open, or a purchase is missing from your profile, email support@dropledger.app with a description and your SteamID64. We reply within 14 days. If the problem is on our side we fix it, and if that is not possible we refund you.
Note: reports are based on the public Steam inventory. If the account owner hides the inventory or Steam is down, we show the last saved copy of your unlocked report.
Disputes and chargebacks
Before filing a chargeback with your bank, please contact us — we will resolve it faster. After an accepted chargeback, access bought with that payment is removed.
Contact: support@dropledger.app